Frequently Asked Questions
What care options are available?
We offer long term care, skilled nursing, memory care, and inpatient and outpatient rehabilitation therapy, transitional care, and in-home healthcare, all of which include individualized care plans for you or your loved one.
What is Long Term Care?
Long term care is for those who need permanent full-time care with daily activities like bathing, dressing, eating, moving from one place to another, hygiene, toileting, etc. Long term care is usually provided in a Skilled Nursing Facility (SNF) like East Troy Manor.
What is Skilled Nursing Care?
Skilled nursing care helps with medical needs including rehab therapies, medication management, IV therapy, colostomy care, and other services, memory care, wound care, medication management, pain management, and more. Care is administered by an RN.
How does Rehabilitation Therapy work?
East Troy Manor offers inpatient and outpatient therapy. Physical, occupational and speech therapies are available. Many patients use physical therapy prior to surgery, or to help with post-surgery recovery. Therapy often occurs after a hospital stay, like after knee or hip surgery. Therapists help patients regain strength, increase movement, reduce pain, and gain overall improved health prior to returning home.
What is Transitional Care?
Transitional care is an important part of your care that coordinates the continuity of your healthcare during a move from one place to another, like from a hospital to a nursing/rehab center, and then back home. Its goal is to have caregivers in all settings work together to share information and ensure you have the best care and experience when moving from one care setting to another.
What's In-Home Healthcare?
Transitions At Home, our sister
company, provides convenient
in-home medical treatment so you can heal comfortably in your home. Registered nurses and/or certified caregivers come to you and help with many different medical needs and procedures including therapy, pain management, IV therapy, wound care, and much more. Care is proven to be just as effective with in-home health agencies as in more traditional medical settings.
Do you offer 24-hour nursing?
Yes, we have nurses either in our building or on-call 24-hours a day.
What if my parent is at risk for falling?
If falls are a concern, the care plan may include interventions and special precautions to help address this issue that will be followed by our team. Many of our daily programming and activities offer exercise classes that focus on strength and balance, which may assist in reducing the risk of falling.
Do you have a medication management program?
Yes, our med management program is monitored by our professional licensed RNs. We help distribute medications based on your pres-cription from their doctor.
How is my level of care determined?
At admission, our nurses and care team work together to assess your current health, review your medical history and your personal needs to determine how we can best meet your needs. They will ask you about your preferences and your normal routines to develop a care plan just for you.
How much does senior living cost?
The cost to live at East Troy Manor varies so please call us. Our Business and Social Services offices will help you understand your options prior to move-in. We accept Medicare, Medicaid, HMOs, Medicare replacements, long term insurance and private pay, with some limitations.
What training does your staff get?
We provide ongoing continued education and training, in-staff clinics, clinical care protocols, and multiple quality assurance measures to reinforce our strong standards and stay current with state and federal health regulations.
What is your staff to resident ratio?
Staffing-to-resident ratio varies, depending on the number of residents we have & their needs. We staff based on number of patients and residents and the level of care of each care plan in place.
What types of activities are there to do?
Creative activities, outings and events vary each week. They are determined by season and are designed by our activities staff to engage mind, body and spirit. In addition to in-house games, crafts, music, exercise classes and special events, we regularly plan fun activities out in the community such as lunch outings, scenic rides, shopping, fishing, or other engaging activities. There’s always something to look forward to!
What activities are available for those with
dementia or Alzheimer's?
Our care and activities staffs are dedicated to providing residents with a sense of purpose. We coordinate individual and group activities based on personal history, interests, and special needs, with the goal of making a everyone's days meaningful and purposeful.
Can residents request events or activities?
Yes, we hold monthly resident council meetings to find out what
residents want and what they'd like to include in our calendar.
How does the dining program work?
Emphasizing choice is important in a dining program. In addition to the unique entrees featured at each of our 3 daily meals, we also offer an “always available” menu for residents. Snacks are available any time to residents.
Do long term and short term residents eat together?
We have three dining rooms since long term, short term care and hospice are on different wings. We also offer in-room dining.
Can I bring my own things from home?
Yes, whether you come for a long term or short term rehab stay, you are welcome to bring items of comfort for your room. We do provide you with the basic furniture including a bed, nightstand, dresser, chair, etc. We always encourage residents to make their room as comfortable as possible.
What should I bring for a short term therapy stay?
Comfortable clothes, athletic shoes, pajamas, a robe, slippers, personal grooming items and anything you might want on a daily basis. Your family can do your laundry or we can do it for you. We have movies to watch and activities you can choose to participate in while you’re not in therapy, or you can bring your own entertainment. Wifi is available in the building.
Is transportation available for doctor appointments?
We can provide local transportation to doctor's visits for an additional fee. Transportation is free to and from activities and outings.
Are visiting hours restricted?
We welcome visitors and work with families and friends to visit their loved ones at a time that works best for them. To honor quiet hours and our residents' privacy, we encourage visiting hours between 9 am and 8 pm. To keep the building secure, doors are locked at 8 pm, but entry is available via a doorbell.
Do you allow pets?
We welcome pets to visit their owners. Occasionally, we have therapy pets that come in to visit with residents who are interested. Pet visits are always a highlight for staff and residents alike.
How quickly can you help place a resident or patient?
We work with each family to support their needs as best we can, including accommodating urgent admissions. Residents receive a full care assessment prior to moving in, which helps our care team develop an individualized care plan. In some cases, a new admission can occur in as little as a few hours.
How do I arrange a tour?
Stop in or call us to arrange a tour. During your visit, we’ll talk to you about your personal circumstances and how we can best meet your individual needs. Visit our Contact page.